Overview
Departure99 ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use departure99.com.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us when you:
- Search for flights or hotels
- Create a booking (name, date of birth, email, phone number)
- Contact us through our contact form
- Subscribe to our deal alerts newsletter
We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and approximate location (for currency and airport auto-detection).
How We Use Your Information
- To process and confirm flight and hotel bookings
- To send booking confirmation emails
- To pass passenger contact details to airlines and hotels for operational notifications (flight changes, check-in reminders)
- To respond to your enquiries and support requests
- To send flight deal alerts if you have subscribed
- To improve our website and services
Third-Party Services
We use Duffel Technologies Limited to process flight and hotel bookings. When you make a booking, relevant passenger information is shared with Duffel and the applicable airline or accommodation provider. Their use of your data is governed by their own privacy policies.
We do not sell your personal data to third parties for marketing purposes.
Data Retention
We retain booking-related information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Contact form submissions are retained for up to 12 months.
Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at [email protected].
Cookies
We use essential cookies to remember your currency preference and improve your search experience. We do not use advertising or tracking cookies.
Contact
If you have questions about this Privacy Policy, please contact us at [email protected].